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Please contact our sales team for more Information & to understand about how, feedINN can change the dynamics of your organization
Introducing FeedINN
In the new era of customer engagement, customers are won and lost in real-time and they all have different Moments of Truth. Offering your customers the choice of how and when to share their feedback response rates can exceed 50%. FeedINN Platform gathers feedback in two ways – Event Triggered Requests and Listening
Event Triggered Requests are sent at specific points when customers are likely to want to feedback – for instance when they check out of a hotel, receive a parcel or come to the end of a transaction. Listening Posts are on hand to capture feedback from customers whenever they feel the need, at moments that you can’t predict. They can be advertised in-store in a , on all customer facing documents and wherever customers might interact with your brand.
Why feedINN
All feedback is presented back to you in a customisable dashboard, giving you an instant overview of how your business is performing and highlighting opportunities for praise and areas in need of improvement .
Automated alerts can be set up to ensure the right information gets to the right people at the right time and gamification can be used to engage employees and empower them to take action.
In addition to engaging with customers, FeedINN can also engage with employees and workforces. Whether it be via kiosk or online, we can provide insight into many aspects of your employees and their motivators.
Through tailored engagement surveys and 360 degree feedback, you can understand what drives employee behaviour and how you can use this information to assist with training and development planning to ensure your employees are motivated and productive. For more information, give us a call.
FeedINN gives you the capabilities you need to quickly turn understanding of your customer into action so you can respond in real time.
FeedINN provides tailored message to the management via email or mobile, if a customer moves dissatisfied from your premise
This feature enables you to quickly action and avoid the customer dissatisfaction to spread across his peer groups
Our Features
feedINN architecture diagram
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